ENHANCING USER-EXPERIENCE AT EVERY STEP…

Customs duty, whenever and wherever applicable, shall have to be borne by the customer only. Customs charges are not a part of the purchase. It may vary sharply from country to country.

If you wish to cancel a part of your order, the applicable shipping charges will remain the same, and shall not be refunded.

SECURE SHIPPING

We will share your personal information under below following situations only.

We are committed to ensuring, that your favorite merchandise reaches you well in time, in an entirely secure way – the way you want to see and feel it.

Market leader DTDC is our logistics and shipping partners.

Our highly reliable and trustworthy logistics partners and shipping agents help and ensure a seamless and secure delivery process.

PERFECT PACKAGING

We ensure excellent and secure packaging of all the products shipped by us so that you get your garments/ purchases in perfect condition.

However, if you ever receive your parcel in a tampered condition, we request you to first take a few clear pictures of the tampered package, before opening it further.

Please mail these images to shivayethnics@gmail.com at the earliest, mentioning order details. We will try our best to resolve the issue, if possible.

SHIPPING TIME

WE TRY OUR BEST TO ENSURE THAT YOUR ORDER REACHES YOUR DOORSTEP IN MAXIMUM 5-7 DAYS FROM YOUR PLACING THE ORDER WITH US.

DELIVERY

Once an order is placed and the payment is confirmed – the product enters its delivery cycle. An ordered product may or may not be available at our warehouse when an order is placed. Thus, some products may enter the procurement process upon order.

Upon procurement, a product undergoes several quality checks – and finishing processes (as required) – and may go for customization/ stitching/ final fitting (as per the product type/ customer order. Post this, the order is dispatched and shipped to the destination. Your Shipping Address = Destination.

The Dispatch Time – visible on the product page, when you buy – refers to the time when we will dispatch an ordered product from our offices to your shipping address/ destination.

The Delivery Time - Once a product is dispatched from our end, it is handed over to our shipping agents, who ensure that it is delivered to the destination in time.

we provide world class shipping to all our customers that includes inspection, fast & on-time delivery, top quality packaging, insurance for the package, and timely communication at each stage of shipping.


We completely understand that once you buy online, the biggest question usually is "Where is my stuff?". we address that worry by promising you "No Anxiety Shipping". This means that once you have bought a product at our site, we take care of everything so you don't have to be anxious about anything.


Each order we receive will be processed within 48 hours, and you will hear from us at every step of the way- i.e.- when the order is placed, processed, shipped, and delivered. And of course, any questions along the way just contact our customer support and we will resolve your problem right there.



We have partnered with most of the top courier and logistics partners to assure that you receive your order on time and safely with full courtesy and attention.



Please Note: The delivery timeframe mentioned on product details is estimated. Actual delivery time depends upon availability of the product at the merchant, address where the order needs to be delivered and courier issues and other circumstances that might effect delivery. You can rest assured that you are completely protected as a shopper at shivayethnics.com. You always have a choice to cancel your order due to shipment delay by contacting us at Customer Support.