We believe in satisfying and delighting our customers. The product which we sell we believe is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have an easy transparent procedure for it. However, we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. Items that have reduced selling price are considered as sale items and which are sold at full price are considered non-sale (fresh) items.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered: If you have received a damaged product or the wrong item, please mail us at firstname.lastname@example.org with your order number and a couple of pictures of the material within 7 Days of delivery.
We will try and replace the product as soon as possible or issue a full refund if you wish to.
Each product is quality checked, verified, and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount.
Sale of clearance sale items as defined are final and will not be exchanged.
Rs. 100 will be deducted for every item returned as a pickup and processing fee.
Do not like the product / Product not as per the picture shown: We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However, we do have a flat 7 Day exchange/return policy in such cases. It is applicable in the case of nonsale items. Items that have reduced selling price are considered as sale items and which are sold at full price are considered non-sale items.
Please mail at email@example.com with the order number and reason for return.
We will get back to you with a return packing slip and pickup arrangements in 24-48 hours. (if the pickup is not available at your Pincode then please send the package back to us and we will reimburse up to INR 100/- as the courier charges)
As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website.
Store credit is valid for a lifetime. There is no expiry.
We do add almost 100+ designs daily so we are sure that you will be able to find a suitable item from our ever-increasing collection.
A cash refund is given only in case of a damaged product.
Sale of clearance sale items are final and will not be exchanged.
Refund Policy 1. When will I get the replacement or refund?
a. We initiate the replacement or refund within 2 working days of receiving the product at our centre.
b. For Bank Refund, it may take up to 2 weeks, for the amount to get credited in your account, after we have initiated the refund.
c. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.
d. Time taken to process the Refund may vary depending on the mode of payment. Please refer to the list below:
e. Net banking: 4-5 Business days
f. Debit card: 7-9 Business days
g. Credit card: 15 Business days
2. Want to Replace a Product?
a. Replacement will be accepted if your purchase is covered under buyer protection and the product is in stock with the merchant. In case, the product is out of stock, we will issue you a refund.
b. Also, if the product delivered is not the same that you had ordered, merchant's consent is required to replace. Please read the Product description carefully and choose the right size and color.
c. Replacement will not be accepted in the following conditions:
- Product is damaged due to misuse/overuse
- Consumable Product
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty and reported after 10-days.
- Damaged products reported after 2-days.
- Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
- Product is used or worn or altered
3. What is the time frame in which, I have to file a return / replacement request?
a. Return/Replace request of the Product(s) to be initiated within 10 days of Delivery.
b. Return Request to be filed with shivayethnics.com Customer Support within 2 days of Delivery under following condition: